> For the complete documentation index, see [llms.txt](https://help.fairy-tales.uk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.fairy-tales.uk/support/troubleshooting.md).

# ♡ Troubleshooting

### Steps to Take:

1. Make sure you are typing the server address correctly! Try physically typing it out instead of copy & pasting it as copy/paste can sometimes produce blank characters, resulting in the incorrect IP/server address being entered. Double check that you are using the right address: `mc.fairy-tales.uk`
2. Try restarting your Minecraft. Load up a non-modded vanilla Minecraft instance to make sure mods aren't interfering in you joining.
3. Check if your Minecraft is on the right version! For our server, you should be on the latest version of Minecraft for the best experience.
4. Make sure you do not have a VPN enabled. We do not support VPN joins on Fairytales.
5. Try restarting your internet incase your internet is not strong enough to join.
6. If all the above steps failed, we unfortunately have covered all available options. If your connection is still being blocked, it may be at a network-provider level so you should contact your internet service provider.

| Error                                                                   | Common Reason for Error                                                                                                                                                                                                           | Potential Solution                                                                                                                          |
| ----------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------- |
| Timed Out                                                               | This error can happen when you attempt to join but the server does not receive a response after a certain period of time. This can be due to your connection being too slow or the server network experiencing connection issues. | Restart your internet router.                                                                                                               |
| Connection Timed Out: Getsockopt                                        | Similar to the 'Timed Out' error but this one specifically points to a client-side issue.                                                                                                                                         | Restart your internet router and ensure you don't have something like an anti-virus or firewall blocking Minecraft or the server address.   |
| Internal Exception: Java.netSocketException: Connection Reset           | This means the connection between your client and the server was interrupted.                                                                                                                                                     | Restart your Minecraft and also your internet router.                                                                                       |
| Failed to login: Invalid Session                                        | This means your game has an expired or invalid login session and is not logged in correctly.                                                                                                                                      | Fully close your game and launcher and reopen. If that fails, log out of your Minecraft account and log back in.                            |
| Failed to login: The authentication servers are currently not reachable | This means your client cannot establish a connection to Mojang. This can be caused by a few different things such as an unstable network connection or Mojang/Microsofts authentication servers being down.                       | Restart your game. If this issue continues, give it some time and try again later as it is likely Mojang/Microsoft is down or running slow. |


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