Here is some tips for conflict resolution if you wish to settle disputes kindly and softly. If you are still having trouble, please reach out to a member of staff.
Last updated
Here is some tips for conflict resolution if you wish to settle disputes kindly and softly. If you are still having trouble, please reach out to a member of staff.
Last updated
Here you will find a guide on how to resolve civil conflicts that occur within your town. Unfortunately, staff are not trained councillors. We cannot properly assist you as an external figure when conflicts or arguments arise between your town mates. Civil matters should be resolved between the participants only.
Identify the problem. Sometimes, it can be tricky to understand the problem at hand if there is lots of differing opinions being thrown into the mix. Attempt to narrow down what caused the situation to occur in the first place. What triggered it/started it and who was involved?
Take it in turns. Let each other speak. Do not interrupt each other and approach the conversation with an open mind. Really listen and try to understand the other people who are talking and always remain respectful and calm. If you are confused or unsure about a statement the other member has said, wait until they have finished talking and ask collected questions about it.
Find a common ground. Is there something you can all agree on? It can be as simple as 'I just want there to be peace in the town and I don't want to argue.' A common ground is a good point to go off of. Figure out steps together how you can reach your common ground and resolution.
Compromise. This is really important. Not everyone during a conflict can get 100% of what they want. Find a neutral medium. Maybe you can agree on parts of each others thoughts and combine them to find this medium. Be empathetic towards each others wants/needs - just because it may not be important to you, it may be important to them.
Take breaks if you need them. Take a break and make a no conflict discussion rule once the break has begun. Ask the other parties involved if they're alright, encourage them to take a stretch break, get some air, a snack, water etc. So all parties can come back with a clear mind. Support one another!
Set boundaries going forward. If you have successfully identified the problem and reached a compromise/conclusion, this may be a good time to figure out what boundaries were crossed and set them in place and make them known. Boundaries are important for happy and positive discussions!
Thank each other. Thank one another for hearing each other out. You did something really mature here! Thank you for caring for one another and taking the time to do this to ensure the space remains positive for others!